What is a Cloud PBX?
A PBX (private branch exchange) system is a virtual telephone system or network for your company that offers the ability to make and route calls over the Internet instead of using local hardware. The company benefits from greater flexibility scalability while reducing its costs. PBX data is stored and managed in the cloud, not on hardware as usual.
You could generally say that there are two ways to benefit from this practical system. On the one hand, a kind of self-service where you manage a server to host this technology.
This is possible because the cloud PBX has a quick setup process, allowing administrators to manage their system AND, on the other, contract the services of a provider that hosts it for your company and who will be responsible for system maintenance.
What are the advantages of a cloud PBX?
Remote business phone calls.
This is especially useful because, in addition to using VoIP desk phones, users of this technology can connect to their business number from any geographical location and virtually any device. Convenience and flexibility are just adjectives that perfectly serve to label this utility.
We agree that saving is always a good option. Still, it becomes something extraordinary if I do it with quality service. If you have a medium-sized or relatively small business, paying for server maintenance is expensive, unnecessary, and often unfeasible. That's why opting for the cloud PBX solution through one provider eliminates any maintenance costs.
Easy to install.
I'm just not interested if I have to do a master's degree to install and use it. Precisely to avoid this, almost all PBX systems in the cloud use installation assistants, facilitating the process and reducing the need for this master's degree.
How does Cloud PBX work?
The moment someone makes a call, the data it generates is transformed into digital packages. Once it does this, the cloud PBX system routes them over the Internet to your provider's server to establish a call route between sender and receiver. Once the data packets arrive at their destination, the PBX system transforms them into voice sounds. This, which may seem highly complex and tedious, is relatively simple and runs in less than a second.
Is a virtual PBX the same as a cloud PBX?
It's easy to confuse them, and no one could get mad at you for doing it. Still, they don't contact the same, although similarities generate that confusion.
Both are similar in that neither has a local system. The virtual PBX is a component of the cloud PBX. We have already said it is a complete enterprise telephony solution in the cloud.
Virtual PBX systems cannot make outgoing calls. They route incoming ones through an IVR to ensure that call is forwarded to the appropriate device or agent. This is practical for small businesses operating in a single location with six or seven workers.
On the other hand, cloud PBX systems can handle incoming and outgoing calls and can replace your traditional telephone system. Calls are sent through a router. Companies will use your phone number, the primary one, to make and receive calls, regardless of location. Because of this, relocated companies are a vital type of business to take advantage of this technology.
If you have a small business, we want you to see the benefits of joining this technology.
We've talked about money many times. Thanks to VoIP, you can save up to 50% on your bill. But, in addition, there are other benefits that you should know about.
- Increased productivity. One of the immediate benefits is call management, coupled with a more efficient teleworking process. The sum of these two elements results in increased productivity, more time spent selling, and employees less frustrated with customers calling to complain.
Recent studies speak of an increase in productivity close to 25%. In addition, your call system never stops, is easily scalable, and allows you to pay only for the functions you need.
- Advanced statistical report. Cloud telephony services provide the possibility of having a high knowledge of employees' work and the habits of customers, thanks to an advanced statistical system. Using this data helps improve conversion rates and reduce the calls a customer has to contact your business.
Now that you know what it is and what it is for, why not let us help you implement it in your business? Contact us.