Do you know what is a Click to Call?
Surely, while surfing the net, at some point you have come across a button that says “call us”. That button is what you see of the functionality click to call an exclusive feature of VoIP. In essence, it is nothing more than eliminating the need to remember, copy and paste or write down the number to call.
Just press a click and voila, magic.
It also enables companies to redirect incoming calls to the correct department. All the customer has to do is click on the button on the website and they will immediately contact the company.
That communication is done mainly through a traditional VoIP phone call, but SMS or WhatsApp messaging is also an option. Click-to-call business VoIP providers help businesses improve customer relationships
How does it work?
Click to call uses a hyperlink that sends a command to initiate two phone calls at the same time: one directed to the VoIP user's phone and the other to an outgoing number. A click to call widget can be used by the VoIP user or by a potential or existing customer visiting a website.
Pressing click and calling is possible thanks to the session initiation protocol and, normally, it does not require any download of the software. A click from a hyperlink on a website starts a session and the command is sent to dial your SIP address and outgoing number. The SIP proxy sends an invitation to the two users, and then drops the call after the connection is established.
Who should use Click to Call?
VoIP customers who benefit from the use of click to call, obtain significant savings in time and money on phone calls. Outgoing calls have the caller ID of the company, so customers see and recognize the name.
Unlike a softphone, one-click calling allows VoIP customers to use home or hotel phones, which can be more comfortable for long conversations.
Without a doubt, one of the main customers that will use this functionality is the telephone sales and marketing industries. This will streamline the way agents communicate with the customer, especially when they are making outbound calls. After all, it is not the same to press a button as to make a copy and paste of the number or dial it by hand.
The integration of CRM VoIP with solutions such as Hubspot or Pipedrive can greatly increase daily hires, which will be reflected in an increase in sales and an increase in productivity in general.
How click to call is going to benefit my business.
Click to call is used to convert web traffic into phone calls. As a method of initiating customer contact, it helps companies overcome barriers that prevent agents from making sales. Click-to-call offers the possibility of passively generating potential clients with whom, otherwise, you might not have had interaction while browsing your website. Even more and more companies are gradually enabling this option on mobile devices so that customers can make use of it without the "obligation" to be in front of a computer.
Statistical studies have shown that companies that use the click to call option on their website have lower rates of better conversion than those that do not.
The click to call, connected to a virtual switchboard, works 24 hours a day, 7 days a week and 365 days a year, so customers will always have access to the information they need, infinitely improving their experience.
Calls that cannot be answered by an agent will go to a voicemail box when the office is closed or a callback with the customer will be rescheduled in the future.
Ask us to learn more VoIP options for companies like yours. This information will allow us to integrate with your CRM to provide you with an experience that best suits your needs.